Accessibility Guide

At WILD LIFE Sydney Zoo we strive to make our attraction as accessible as possible to all of our guests.

The following information is designed to answer any questions you may have on your upcoming visit to WILD LIFE Sydney Zoo.

Please also be sure to check the Frequently Asked Questions page as well as our Visual Story Guide before visiting SEA LIFE Sydney Aquarium.

Hidden Disability Sunflower

Merlin Entertainments is partnering with Autism Spectrum Australia to roll out the Hidden Disabilities Sunflower Lanyard Scheme at WILD LIFE Sydney. This program enables anyone with a hidden disability to choose whether or not they would like to be more visible, so that we can make suitable adjustments to make their visit more inclusive.

Customers can pick up a lanyard when they arrive, which indicates to our staff that they may need additional time, support or understanding. Our staff have been specially trained in understanding what a hidden disability is, how to respond appropriately to someone wearing the Sunflower lanyard and how to help modify the environment around them to be more accessible and inclusive.

Mobility

WILD LIFE Sydney Zoo is wheelchair accessible throughout the attraction. There are ramps connecting each level so care should always be taken. Part of the attraction has low lighting so please mind your step at all times. Kangaroo Walkabout’s outdoor area has uneven ground so please be mindful of this and what your step at all times.

Wheelchairs may be borrowed from the admissions area if required. Please note that wheelchairs are on a first come, first served basis, and cannot be booked or reserved ahead of time.

You will be required to leave your ID behind while you use the wheelchair.

Some secondary, behind the scenes experiences may be unsuitable for person who uses a wheelchair.

Sensory

Guests with sensory sensitivity are welcome in the attraction at any time. If you would prefer your visit to be less crowded and loud, we recommend you visit during the week (outside of school holidays), or any day after 2pm. The attraction is open till 4pm so this allows you plenty of time to enjoy the full benefits the attraction has to offer*.

For your information, there will be varying levels of lighting throughout the attraction to enhance the visit - please be prepared if this is a concern.

*Opening hours are subject to change. Please visit our opening hours page for the most up to date times here.

Toilets and Family Facilities

There are accessible toilets available for your convenience which are located at the beginning of the attraction before you enter and in the middle of the attraction.

There are changing facilities located in both the ladies bathroom and the accessible bathroom.

We would recommend visiting the bathroom before your visit to ensure you have the most enjoyable experience possible.

Carers and Companions

WILD LIFE Sydney Zoo offers free entry to carers or essential companions of those with disabilities. We accept the national Companion Card.

All tickets must be pre-booked online in advance, therefore, please book your ticket via our website here and then for your carer, please scroll down in the webstore and select the free carer option. The carer must provide a valid companion card.

If you are a Merlin Annual Passholder and have additional needs and require assistance on your visits to our attractions, we issue one complimentary Merlin Annual Pass per disabled Passholder to be used by any carer. Apply for a carer pass here. 

Visual Impairments

WILD LIFE Sydney Zoo welcomes assistance animals in the zoo. 

We also offer Xtra eyes kits provided by the St Vincent de Paul Society. These kits help to support if you may have forgotten your glasses or the writing on our signage is too small. Please speak to a staff member at the admissions desk to access an Xtra eyes kit. 

Seating

Bench seating (without back or armrests) is available at intervals throughout WILD LIFE Sydney Zoo.

Emergency Exits

The emergency exits are accessible and hazard free. There are audible fire alerting devices.

The assembly areas are on an accessible route. Our staff are on hand to assist with evacuation requirements

Transport & Parking

The nearest transport links to WILD LIFE Sydney Zoo are as follows;

Bus (depending on bus route)

• Sussex Street (approx. 400m)
• Erskine Street (approx. 400m)
• Clarence Street (approx. 500m)

Train

• Wynard (approx. 750m)
• Town Hall (approx. 850m)

Light Rail 

• Pyrmont Bay (approx. 850m)
• Convention (approx. 950m)

The closest public car parks to WILD LIFE Sydney Zoo is Wilson Parking - Darling Car Park or Wilson Parking - 383 Kent St Car Park, both approximately 500m from the attraction entrance. Visit our Cheap Parking page for more details on parking locations, prices and offers. 

For more information on how to get to WILD LIFE Sydney Zoo, including additonal information for parking or public transport, please visit our Getting Here page.

Website Accessibility

WILD LIFE Sydney Zoo recognises the need for this website to be accessible to all. We have implemented a number of features to make this website easy to use, especially for users with disabilities.

This website aims to conform to Level A standard of the W3C’s Web Accessibility Initiative’s Web Content Accessibility Guidelines. It also includes many features found in AA sites such as colour considerations and easily resizable fonts. We will continue to make improvements and make sure this website conforms to these guidelines.

Please contact us if you have questions or feedback regarding the accessibility of this site, or if you have difficulty using it.

Questions?

If you have any questions about Accessibility at WILD LIFE Sydney Zoo, or any other questions whatsoever ahead of your visit, please refer to the Frequently Asked Questions page where you will also find our contact details.